Job Summary:

Houston Skilled Consultancy is seeking motivated and dynamic individuals for the role of Remote Support Associate – Night Shift. This is an excellent opportunity for freshers to gain hands-on experience in a fast-paced, customer-centric environment. As a Remote Support Associate, you will be responsible for providing high-quality technical and customer service support to clients during the night shift. This role requires excellent communication skills, problem-solving abilities, and the ability to manage multiple tasks while delivering exceptional support.

Key Responsibilities:

• Provide customer service and technical support via phone, email, and chat to clients during night shift hours.

• Troubleshoot and resolve technical issues related to software, hardware, and networking.

• Assist clients with system setup, configuration, and usage of products and services.

• Document customer interactions and solutions provided in the ticketing system for future reference.

• Maintain a high level of customer satisfaction by ensuring timely and efficient resolution of issues.

• Follow up with clients to ensure issues are fully resolved and maintain long-term relationships.

• Collaborate with internal teams to escalate and resolve more complex technical issues.

• Stay updated on product updates, new technologies, and industry best practices.

• Ensure compliance with all company policies and procedures.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.

• Strong customer service orientation with the ability to manage customer expectations.

• Basic technical knowledge or a strong willingness to learn technical troubleshooting.

• Ability to work independently and manage time effectively in a remote setting.

• Proficient in the use of computers and communication tools (email, chat, etc.).

• Strong problem-solving skills with attention to detail.

• A positive attitude and strong work ethic.

Experience:

• No prior experience required – freshers are encouraged to apply.

• Internships or volunteer experience in customer service or technical support will be a plus but not mandatory.

Working Hours:

• Night shift: 10:00 PM – 6:00 AM (flexible based on business needs).

• Candidates should be comfortable with working night shifts, weekends, and public holidays as needed.

Knowledge, Skills, and Abilities:

• Knowledge: Basic understanding of computer systems and troubleshooting.

• Skills: Exceptional communication skills (both written and verbal), strong problem-solving abilities, and customer service experience.

• Abilities: Ability to learn quickly, multitask, and adapt to new technology and tools.

Benefits:

• Competitive salary with opportunities for growth.

• Health insurance benefits.

• Paid time off (vacation, sick leave, and public holidays).

• Ongoing training and development to enhance your skills.

• Work-from-home flexibility with a fully remote setup.

• Employee wellness programs and support.

Why Join Houston Skilled Consultancy:

At Houston Skilled Consultancy, we are committed to providing our employees with a supportive, inclusive, and growth-oriented work environment. As a fresher, you will receive the training and resources needed to kick-start your career in the customer service and technical support field. You will be part of a team that values creativity, innovation, and teamwork, while offering a stable and rewarding career path.

How to Apply:

To apply for the position of Remote Support Associate - Night Shift, please submit your updated resume and a brief cover letter explaining why you would be a great fit for this role. You can apply through our careers page on our website or send your application directly to us.

We look forward to reviewing your application and welcoming you to our team!

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