Job Summary

HR Service Jobs is seeking enthusiastic and goal-driven Telecallers to join our dynamic call center team. Whether you are a fresher eager to kickstart your career or a seasoned professional with prior telecalling experience, we welcome individuals with strong communication skills and a desire to deliver excellent customer service. As a Telecaller, you will be the voice of our organization, engaging with customers, addressing queries, and providing tailored solutions over phone calls.

Key Responsibilities

• Make outbound calls to prospective customers using a provided contact list or leads.

• Respond to inbound calls from customers and resolve their queries efficiently.

• Pitch products/services clearly and effectively to ensure customer interest and conversion.

• Maintain records of calls and customer information in the company database.

• Follow communication scripts and adhere to company policies.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Handle customer objections positively and convert leads into successful outcomes.

• Collaborate with team members and participate in regular training sessions to improve performance.

Required Skills and Qualifications

• Minimum qualification: High School Diploma (12th pass) or equivalent.

• Proficiency in spoken English and/or regional languages.

• Basic computer knowledge and typing skills.

• Strong verbal communication and interpersonal skills.

• Ability to maintain a positive and friendly tone over the phone.

• A persuasive and confident approach to handling calls.

Experience

• Freshers are highly encouraged to apply.

• Candidates with 1-2 years of experience in BPO, customer service, or telecalling will be preferred.

Working Hours

• Full-Time: 9 AM to 6 PM (Monday to Saturday)

• Part-Time / Flexible Shifts: Available based on business needs

• Work From Home Opportunities: Available for eligible candidates

Knowledge, Skills, and Abilities

• Ability to multitask and manage time effectively.

• Quick learner with adaptability to different products and customer types.

• Patience and problem-solving aptitude to handle challenging customer scenarios.

• Goal-oriented mindset with a focus on meeting daily/weekly targets.

• Willingness to work in a high-paced and performance-driven environment.

Benefits

• Competitive salary with performance-based incentives.

• Flexible work options (Remote/Hybrid/Office-based).

• Comprehensive training and onboarding.

• Growth and promotion opportunities within the organization.

• Supportive team culture with regular engagement activities.

• Health and wellness benefits for full-time employees.

Why Join HR Service Jobs?

• Inclusive Culture: We believe in diversity, equality, and respect for every team member.

• Career Growth: Clear career paths and mentoring to help you reach your goals.

• Recognition: We celebrate achievements and value your contribution to our success.

• Work-Life Balance: Flexible work hours and remote opportunities to help you balance personal and professional life.

• Training Excellence: Ongoing coaching and skill development from industry professionals.

How to Apply

Interested candidates can submit their updated resumes via email to us or apply directly through our official website.
Subject Line: Application for Telecaller