Job Summary

MNC JOBS INFO is seeking motivated and articulate Telecallers to join our dynamic team on a work-from-home basis. The ideal candidate will be fluent in Hindi and/or English and possess excellent communication skills to effectively engage with potential and existing customers. This role involves making outbound calls, addressing customer inquiries, and promoting our services or products. The position offers flexibility and an opportunity to work remotely while contributing to our companys growth and customer satisfaction.

Key Responsibilities

• Conduct outbound calls to prospective and existing customers to promote products and services.

• Understand customer requirements and provide relevant information to generate leads or close sales.

• Maintain a positive and professional demeanor during all customer interactions.

• Record detailed information and customer feedback accurately in the CRM system.

• Follow up on leads and handle customer queries efficiently.

• Meet or exceed daily and monthly targets for calls, leads, and conversions.

• Collaborate with the sales and support teams to improve customer experience and sales strategies.

• Adhere to company policies and data privacy regulations during all communications.

Required Skills and Qualifications

• Fluent in Hindi and/or English with clear pronunciation and excellent communication skills.

• Basic computer literacy, including familiarity with CRM tools, MS Office, and internet usage.

• Strong interpersonal skills with the ability to build rapport quickly.

• Persuasive, patient, and a good listener with problem-solving capabilities.

• Ability to handle rejection gracefully and maintain motivation.

• High school diploma or equivalent; additional certification in communication or sales is a plus.

Experience

• Prior experience in telecalling, customer service, or sales roles is preferred but not mandatory.

• Freshers with a strong desire to learn and grow in a telecalling role are encouraged to apply.

• Experience working remotely or managing tasks independently is an advantage.

Working Hours

• Flexible working hours with shift options available to suit different time zones and preferences.

• Typically, shifts range from 4 to 8 hours daily, including morning and evening slots.

• Weekend work may be required based on business needs.

Knowledge, Skills, and Abilities

• Excellent verbal communication and active listening skills in Hindi and/or English.

• Good time management and organizational abilities to meet deadlines and targets.

• Ability to multitask and work independently in a home environment.

• Basic technical skills to handle telecalling software and troubleshoot minor technical issues.

• Strong customer orientation and the ability to handle challenging conversations professionally.

Benefits

• Work from the comfort of your home, eliminating commute and associated expenses.

• Flexible working hours to balance personal and professional life.

• Competitive salary with performance-based incentives and bonuses.

• Opportunity for professional growth and skill development within a reputed company.

• Supportive and collaborative team environment with ongoing training.

• Access to company resources and tools to enhance productivity.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we value our employees as our greatest asset. Joining us means being part of a forward-thinking organization that prioritizes work-life balance and employee growth. We foster a culture of respect, innovation, and continuous learning. Whether you are a fresher or experienced professional, this role offers a rewarding career path in a flexible and supportive work-from-home setup. Together, we aim to deliver exceptional service and create meaningful customer relationships.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting their suitability for the role to us with the subject line Work From Home Telecaller Application. Shortlisted candidates will be contacted for further evaluation and interview scheduling.

If you want me to customize it further or include specific details, feel free to share!