Job Summary

MNC JOBS INFO is seeking enthusiastic, customer-focused, and dependable Customer Support Executives to join our dynamic team. In this role, you will be the first point of contact for our customers, assisting them via phone, email, and live chat. We offer both day and night shifts to suit your schedule, with flexible full-time and part-time options available. This is an excellent opportunity for individuals who thrive in fast-paced environments and have a passion for delivering excellent customer service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via telephone, email, or chat.

• Resolve customer issues efficiently and accurately, ensuring a high level of satisfaction.

• Escalate complex problems to the appropriate department or team lead when necessary.

• Document customer interactions and maintain accurate records in the CRM system.

• Follow up with customers to ensure issues are resolved to their satisfaction.

• Stay updated with product knowledge, policies, and procedures to provide consistent support.

• Maintain a courteous, empathetic, and helpful attitude at all times.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong interpersonal and listening skills.

• Basic computer proficiency and ability to multitask across tools and platforms.

• Customer-first mindset with a problem-solving attitude.

• High school diploma or equivalent (Bachelors degree preferred).

• Ability to work independently with minimal supervision.

Experience

• 0–2 years of experience in customer support or call center operations preferred.

• Freshers with strong communication skills are encouraged to apply.

• Prior experience in BPO, technical support, or international voice process is a plus.

Working Hours

• Day Shift: 9:00 AM – 6:00 PM IST

• Night Shift: 9:00 PM – 6:00 AM IST

• Flexible options available for part-time candidates (minimum 4 hours/day).

• Rotational weekly offs may apply.

Knowledge, Skills, and Abilities

• Ability to stay calm under pressure and handle challenging customers professionally.

• Quick learner with an ability to adapt to new technologies and procedures.

• Familiarity with CRM systems and support tools is a bonus.

• Team player with a strong sense of accountability and attention to detail.

• Capable of handling high volumes of customer interactions efficiently.

Benefits

• Competitive salary with shift allowances for night shifts.

• Incentives and performance bonuses.

• Flexible work options (remote & hybrid).

• Comprehensive training and upskilling opportunities.

• Paid time off and company-recognized holidays.

• Health insurance (for full-time roles).

Why Join MNC JOBS INFO?

• Be part of a growing company committed to excellence in customer experience.

• Work in a supportive and diverse team environment.

• Opportunities for career advancement and professional growth.

• Flexible working schedules that support work-life balance.

• Recognition and rewards for your contributions.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line: Application for Customer Support Executive – [Day/Night] Shift – [Full-Time/Part-Time].

Alternatively, apply directly through our careers portal.