Job Summary

MNC JOBS INFO is looking for a dedicated and detail-oriented Female Chat Support Executive to join our dynamic remote team. In this role, you will be the first point of contact for customers via live chat, providing timely and accurate assistance regarding inquiries, services, and support requests. This is a fantastic opportunity for women seeking a stable, work-from-home position with daytime hours and a supportive environment.

Key Responsibilities

• Respond to customer queries promptly via live chat with professionalism and empathy

• Resolve issues or redirect inquiries to appropriate departments for escalation

• Maintain records of customer interactions and document procedures accurately

• Meet daily targets related to response time, quality, and customer satisfaction

• Collaborate with internal teams to ensure prompt and consistent communication

• Provide follow-up to ensure full resolution of customer concerns

• Attend virtual training and performance meetings as scheduled

Required Skills and Qualifications

• Excellent written communication skills in English

• Strong interpersonal skills and a customer-centric attitude

• Ability to type quickly and accurately (minimum 35 WPM)

• Comfortable using computers and various chat or CRM tools

• Ability to multitask and manage time efficiently in a remote setting

• Must be self-motivated and able to work independently with minimal supervision

Experience

• Freshers are welcome to apply

• Prior experience in chat support, customer service, or a BPO environment is a plus

Working Hours

• Day Shift Only

• 9:00 AM – 6:00 PM IST, Monday to Saturday

• Sunday Off

Knowledge, Skills, and Abilities

• Proficiency in English grammar and vocabulary

• Familiarity with customer service software (e.g., Zendesk, Freshchat) is desirable

• Basic troubleshooting knowledge for customer queries

• Strong organizational and problem-solving skills

• A calm and composed demeanor in handling high-pressure situations

Benefits

• Work-from-home flexibility

• Fixed day shift with work-life balance

• Paid training and development opportunities

• Career growth pathways within the organization

• Supportive and inclusive remote work environment

• Performance-based incentives and rewards

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we are committed to empowering women through flexible remote career opportunities. We value professionalism, collaboration, and innovation. As part of our team, you will work in a positive environment that promotes skill development, recognition, and long-term career growth. Join us and make a meaningful impact from the comfort of your home.

How to Apply

If you are ready to start your career in chat support with a reliable company that values your work and well-being, we encourage you to apply now!

To apply:
Send your updated resume with the subject line Application for Female Chat Support Executive – Chennai to us.