Job Summary

Houston Skilled Consultancy is seeking a dedicated and customer-focused Call Center Associate to join our dynamic team remotely. This role offers the opportunity to work from home during day shifts, providing excellent customer service through phone, email, and chat support channels. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience that aligns with the companys commitment to quality and professionalism.

Key Responsibilities

• Handle incoming customer calls and respond promptly to inquiries, complaints, and service requests.

• Make outbound calls to follow up on customer issues, provide updates, and promote services or solutions.

• Accurately document customer interactions, transactions, comments, and complaints in the CRM system.

• Provide clear, accurate, and timely information to customers regarding products, services, and policies.

• Resolve customer issues with patience and empathy, escalating complex cases to the appropriate department.

• Maintain knowledge of company products, services, and procedures to deliver informed support.

• Meet or exceed daily and weekly performance targets related to call quality, customer satisfaction, and productivity.

• Adhere to company policies, procedures, and regulatory requirements to ensure compliance and quality standards.

Required Skills and Qualifications

• High school diploma or equivalent; bachelors degree is a plus.

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with the ability to build rapport quickly with customers.

• Proficient computer skills and ability to navigate CRM software and multiple systems simultaneously.

• Ability to handle high call volumes while maintaining professionalism and accuracy.

• Good problem-solving skills and the ability to think critically under pressure.

• Strong time management and organizational abilities.

Experience

• Previous experience in a call center or customer service role is preferred but not mandatory.

• Experience working remotely or independently is an advantage.

• Familiarity with CRM tools or call center software is a plus.

Working Hours

• Full-time position, Monday to Friday.

• Day shift hours: Typically from 9:00 AM to 6:00 PM (may vary slightly based on operational needs).

• Occasional overtime may be required during peak periods.

Knowledge, Skills, and Abilities

• In-depth understanding of customer service principles and best practices.

• Ability to maintain composure and patience in challenging situations.

• Strong listening skills with attention to detail.

• Adaptability to changing work environments and schedules.

• Self-motivated with the ability to work independently from home while meeting deadlines and targets.

• Commitment to confidentiality and data protection standards.

Benefits

• Work from the comfort and safety of your home.

• Flexible work schedule with a stable day shift.

• Competitive salary with performance-based incentives.

• Training and professional development opportunities.

• Supportive and inclusive work culture.

• Paid leave and statutory benefits as per company policy.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we value our employees as our greatest asset. We foster a collaborative, respectful, and growth-oriented environment where every team members contribution is recognized. By joining us, you will be part of a forward-thinking company dedicated to innovation and excellence in customer service. We support work-life balance and provide the tools you need to succeed remotely. If you are passionate about helping customers and advancing your career in a remote setting, this is the ideal opportunity for you.

How to Apply

Interested candidates are invited to submit their updated resume and a cover letter detailing their suitability for the role to us with the subject line Call Center Associate – Work from Home Application.

Shortlisted candidates will be contacted for further evaluation and interview.