Job Summary

Progressive Technology is seeking dynamic and tech-savvy graduates to join our customer experience team as Chat Support Agents. In this remote role, you will be the front-line representative of our brand, handling real-time chat support to resolve customer queries, provide accurate information, and ensure a seamless digital experience. This is a perfect opportunity for recent graduates looking to build a professional career in a growing, tech-enabled environment.

Key Responsibilities

• Respond to customer queries promptly and professionally through live chat platforms.

• Provide accurate product or service information, troubleshoot issues, and resolve complaints.

• Maintain a positive and empathetic attitude towards customers at all times.

• Escalate complex issues to the appropriate internal departments when necessary.

• Document interactions and customer details clearly in the CRM system.

• Meet performance metrics including response time, resolution rate, and customer satisfaction.

• Collaborate with team members and supervisors to improve overall service quality.

• Stay updated with company policies, product changes, and service offerings.

Required Skills and Qualifications

• Bachelors degree in any discipline (graduates from 2022–2024 batch preferred).

• Excellent written English communication skills.

• Strong typing speed (minimum 35 WPM) with high accuracy.

• Basic understanding of customer service principles and digital communication.

• Ability to multitask and work efficiently in a remote environment.

• Proficient with computers, web applications, and chat platforms.

Experience

• 0–1 year of experience in customer support or similar roles (Freshers are welcome).

• Prior exposure to chat-based support or CRM tools is a plus but not mandatory.

Working Hours

• 5 days a week (Flexible shift options available).

• Rotational or fixed shifts based on process requirements.

• Weekend availability may be required on a rotational basis.

• Typical shift duration: 8 hours (including breaks).

Knowledge, Skills, and Abilities

• Strong attention to detail and problem-solving skills.

• Ability to work independently and manage time effectively in a remote setup.

• A calm, composed, and empathetic approach while dealing with customers.

• Quick learner with adaptability to new tools and technology.

• High level of reliability and accountability.

Benefits

• Remote work – No daily commute.

• Competitive salary with performance-based incentives.

• Paid training and onboarding support.

• Opportunity to grow within the organization.

• Access to professional development and skill-building workshops.

• Work-life balance with flexible shift options.

• Employee engagement programs and virtual team activities.

Why Join Progressive Technology?

At Progressive Technology, we believe in nurturing young talent and providing them with meaningful opportunities in the digital workspace. We offer a collaborative environment, structured growth pathways, and all the tools you need to succeed in a virtual role. Join us to kickstart your career in customer service while enjoying the flexibility and comfort of working from home.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting their interest in the role to us with the subject line: Application for Chat Support Agent – Remote.
Alternatively, apply through our official job portal.