Job Summary

Progressive Technology is actively seeking enthusiastic and articulate Voice Process Executives to join our expanding customer support team. This is a full-time work-from-home opportunity open for both domestic and international voice processes. As a Voice Process Executive, you will be the primary point of contact for our clients and customers, ensuring top-notch service delivery across all channels. The ideal candidate will possess excellent communication skills, a proactive attitude, and a strong ability to manage customer expectations.

Key Responsibilities

• Handle inbound and outbound voice calls professionally, providing timely and accurate information.

• Resolve customer inquiries, complaints, and issues with empathy and efficiency.

• Maintain detailed records of customer interactions and transactions.

• Adhere to process protocols, quality benchmarks, and service-level agreements.

• Collaborate with internal departments to escalate unresolved issues.

• Follow up with customers to ensure complete satisfaction and issue resolution.

• Deliver exceptional service in both domestic and/or international voice support based on assigned process.

• Achieve daily, weekly, and monthly call and quality targets.

Required Skills and Qualifications

• Excellent verbal communication skills in English (additional regional or international languages are a plus).

• Strong interpersonal skills with the ability to handle stressful situations calmly.

• Basic computer literacy including email, CRM systems, and MS Office.

• Ability to multitask, prioritize, and manage time effectively.

• Positive attitude, resilience, and willingness to learn.

• Noise-free environment and reliable internet connection (mandatory for WFH setup).

• Must own a laptop/desktop with working headset.

Experience

• Freshers with strong communication skills are encouraged to apply.

• 1–2 years of experience in BPO, call center, or customer support (preferred).

• Prior experience in international voice processes will be an added advantage.

Working Hours

• Domestic Process: 9:00 AM – 6:00 PM IST

• International Process: Rotational Shifts (Night shift allowance provided)

• 6 days a week (Sunday off / rotational weekly off depending on the process)

Knowledge, Skills, and Abilities

• Understanding of customer service principles and practices

• Patience and active listening skills

• Cultural sensitivity for handling international customers

• Quick decision-making and problem-solving ability

• Fluency in at least one regional or international language is a plus

Benefits

• Attractive monthly salary with performance-based incentives

• Remote work flexibility

• Paid training and onboarding support

• Night shift allowance (for international process)

• Career growth opportunities across departments

• Employee referral program

• Health and wellness support

Why Join Progressive Technology?

At Progressive Technology, we believe in nurturing talent and promoting from within. You will work in a dynamic and inclusive environment that supports your professional development. We offer flexibility, meaningful work, and an opportunity to be part of a forward-thinking company that values every team members voice.

How to Apply

Ready to be a part of our growing voice support team?
Send your updated resume to us with the subject line: Application for Voice Process Executive – Work From Home.
Shortlisted candidates will be contacted for a virtual interview.