Job Title: Chat & Email Customer Service Agent – Work From Home Jamaica

Job Summary:
The Elite Job is hiring Chat & Email Customer Service Agents to support customers through non-voice communication channels. In this remote position, you will handle customer inquiries, resolve issues, and provide product or service information — all via chat and email. This role is perfect for individuals in Jamaica who prefer behind-the-scenes support work and enjoy flexible, home-based employment.

Key Responsibilities:

• Responding promptly to customer inquiries via chat and email.

• Resolving complaints and providing appropriate solutions in writing.

• Updating customer accounts and documenting support interactions accurately.

• Following up on customer concerns to ensure complete resolution.

• Collaborating with team leads to improve service quality.

Required Skills and Qualifications:

• Strong written communication and grammar skills.

• Basic computer literacy and typing proficiency.

• Ability to multitask between multiple chats or email threads.

• Detail-oriented and capable of working independently.

• Dependable internet connection and quiet work environment at home.

Experience:
No prior experience necessary — full training provided. Freshers are encouraged to apply.

Working Hours:
Flexible remote shifts available, including evenings and weekends to suit your lifestyle.

Knowledge, Skills, and Abilities:

• Clear, concise, and professional writing style.

• Customer-focused mindset with a helpful attitude.

• Ability to stay calm and composed while handling customer concerns.

• Familiarity with common chat/email platforms is a plus.

Benefits:

• 100% remote — work from anywhere in Jamaica.

• Non-voice role for those who prefer written communication.

• Paid training and regular support from team leads.

• Competitive pay and shift flexibility.

Why Join The Elite Job:
As a Chat & Email Customer Service Agent with The Elite Job, you will enjoy the freedom of working from home while building real skills in customer care. We are committed to providing our remote agents in Jamaica with supportive training, career development, and a healthy work-life balance.

How to Apply:
To apply for the Chat & Email Customer Service Agent position, please visit our website and upload your resume. We look forward to having you join our growing remote team!