Job Summary

Progressive Technology is seeking a proactive and enthusiastic Remote Customer Onboarding Specialist to join our fast-growing global team. As an entry-level team member, you will play a crucial role in welcoming new customers and guiding them through the initial stages of our services and products. Your primary focus will be to ensure a seamless onboarding experience by assisting customers, answering questions, and helping them feel confident using our platforms. If you are passionate about customer success and want to grow your career in tech and client relations, this role is your gateway.

Key Responsibilities

• Initiate contact with new customers via email, chat, and scheduled video calls.

• Guide customers through the onboarding process and ensure a smooth setup.

• Deliver clear instructions and documentation on how to use our products or services.

• Coordinate with internal teams (Sales, Support, Tech) to resolve any onboarding-related issues.

• Track onboarding milestones and follow up with customers to ensure progress.

• Conduct onboarding sessions and walkthroughs tailored to client needs.

• Collect customer feedback to identify common pain points and areas for improvement.

• Maintain accurate records in CRM tools and provide regular onboarding reports.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong customer service orientation with a friendly, helpful demeanor.

• Proficiency in using email, video conferencing tools, and basic CRM systems.

• Ability to multitask and manage multiple onboarding requests simultaneously.

• Attention to detail and problem-solving skills.

• Self-motivated with a willingness to learn and grow.

Experience

• No prior professional experience is required. Freshers are welcome.

• Internship or part-time experience in customer service, sales, or admin roles is a plus.

• Familiarity with SaaS or tech platforms is advantageous but not mandatory.

Working Hours

• Full-Time Position: 5 Days a Week

• Flexible remote working hours (with availability for client time zones as required)

• Initial training hours may be scheduled during standard business hours

Knowledge, Skills, and Abilities

• Understanding of the customer journey and user experience basics

• Basic knowledge of CRM platforms (e.g., HubSpot, Salesforce, or similar)

• Empathy and active listening to understand customer concerns

• Team collaboration and communication across departments

• Time management and organizational skills

Benefits

• Remote-first work environment – work from anywhere

• Competitive entry-level salary package

• Paid training and professional development programs

• Access to productivity tools and premium communication platforms

• Career growth opportunities in Customer Success, Sales, or Product Support

• Supportive and inclusive company culture

• Health and wellness incentives

Why Join Progressive Technology?

At Progressive Technology, we believe that every team member plays a pivotal role in shaping customer experience. As a Remote Customer Onboarding Specialist, you will be at the frontline of customer engagement—helping users unlock the true value of our platform from day one. You will gain hands-on experience, mentorship, and the opportunity to build a long-term career in a fast-evolving tech company that values learning, inclusion, and innovation.

How to Apply

If you are ready to start your journey with us, submit your resume along with a short cover letter outlining why you would be a great fit for this role.
Or send your application to us with the subject: Application – Remote Customer Onboarding Specialist