Job Summary

SysTechCare Support is seeking a highly skilled and motivated CRM Integration Engineer to lead and support the end-to-end implementation of CRM systems in an on-premise environment. You will play a pivotal role in integrating CRM platforms with various internal applications and enterprise systems. This is an exciting opportunity for professionals who thrive on working in a fast-paced environment and want to directly impact client success through powerful customer relationship technologies.

Key Responsibilities

• Lead the full lifecycle of CRM integration projects – planning, design, development, deployment, testing, and support.

• Configure, customize, and deploy CRM solutions (such as Salesforce, Microsoft Dynamics, Zoho, etc.) in on-premise infrastructure.

• Work closely with cross-functional teams including IT, sales, and marketing to understand business needs and translate them into technical solutions.

• Develop APIs, data mappings, workflows, and connectors to integrate CRM with ERP systems, databases, and third-party tools.

• Monitor data quality and sync issues across systems and provide resolutions proactively.

• Document technical procedures, configuration guides, and integration protocols.

• Ensure compliance with security standards, data governance, and enterprise architecture guidelines.

• Support system upgrades, patches, and enhancements post-deployment.

• Train internal stakeholders on the newly integrated CRM features and functionalities.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.

• Hands-on experience in implementing and customizing on-premise CRM platforms.

• Strong proficiency in integration tools (REST/SOAP APIs, middleware platforms, data transformation scripts).

• Sound knowledge of database technologies (SQL Server, Oracle, MySQL) and data migration best practices.

• Familiarity with CRM data models, process flows, and automation.

• Strong analytical and problem-solving skills.

• Excellent communication and stakeholder management skills.

Experience

• Minimum 3–5 years of experience working on CRM integration projects, preferably in on-premise enterprise environments.

• Prior experience integrating CRM with ERP, marketing platforms, or helpdesk tools is highly desirable.

• Exposure to cloud-to-on-prem or hybrid integration scenarios is a plus.

Working Hours

• Monday to Friday – 9:30 AM to 6:30 PM IST

• Occasional weekend availability based on project rollout schedules.

Knowledge, Skills, and Abilities

• Deep understanding of CRM architecture and on-prem infrastructure setups.

• Ability to independently manage complex integration tasks and system troubleshooting.

• Ability to collaborate effectively with both technical and non-technical stakeholders.

• Adaptability to shifting priorities and fast-paced enterprise environments.

• Detail-oriented with a passion for system optimization and clean integration practices.

Benefits

• Competitive salary and performance-based bonuses

• Health insurance coverage for self and dependents

• Professional development opportunities and technical certification sponsorship

• Access to advanced CRM training resources and internal knowledge hubs

• Supportive team culture with a focus on innovation and collaboration

• Onsite allowances and travel reimbursements where applicable

Why Join SysTechCare Support?

At SysTechCare Support, we are committed to delivering cutting-edge IT solutions tailored for business growth. We believe in empowering our engineers with tools, mentorship, and a growth-oriented culture that values expertise and innovation. If you are looking to work on impactful projects with renowned clients while evolving your tech stack, this is the place for you.

How to Apply

Ready to make an impact?
Send your updated resume along with a cover letter to us with the subject line: CRM Integration Engineer – On-Prem Implementation.
Shortlisted candidates will be contacted for an initial technical screening.