Job Summary

SysTechCare Support is seeking a motivated and customer-focused Customer Service Associate – Entry Level to join our growing team. In this role, you will be the first point of contact for our clients, delivering prompt, courteous, and solution-driven support through various communication channels including phone, email, and live chat. This is an excellent opportunity for freshers or early-career professionals to begin a rewarding journey in customer service with full training and mentorship provided.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via telephone, email, and chat.

• Resolve customer concerns effectively while maintaining a positive, empathetic, and professional attitude.

• Document customer interactions and follow-up actions accurately in internal systems.

• Escalate complex issues to supervisors or specialized departments when necessary.

• Collaborate with internal teams to ensure customer satisfaction and deliver exceptional service.

• Maintain up-to-date knowledge of company products, services, and policies.

• Meet individual and team performance metrics such as response time, satisfaction score, and resolution rate.

Required Skills and Qualifications

• High school diploma or equivalent; bachelors degree is a plus.

• Excellent verbal and written communication skills in English.

• Strong active listening skills and a genuine desire to help others.

• Basic proficiency in using computers, email, and web-based tools.

• Ability to multitask and work in a fast-paced environment.

• Willingness to learn and grow in a customer service role.

Experience

• No prior experience required. Freshers are highly encouraged to apply.

• Previous customer service, retail, or call center experience is an advantage but not mandatory.

Working Hours

• Full-time and part-time shifts available.

• Flexible working hours, including day, evening, and weekend shifts based on business requirements.

• Remote work options may be available for eligible candidates.

Knowledge, Skills, and Abilities

• Knowledge of customer service practices and principles (training provided).

• Ability to remain calm and professional during stressful situations.

• Team-oriented with a proactive approach to problem-solving.

• Comfortable using CRM or ticketing tools (training provided).

• Capable of handling confidential customer information with integrity and discretion.

Benefits

• Competitive entry-level salary with performance-based incentives.

• Paid training and continuous development opportunities.

• Work-from-home flexibility (for applicable roles).

• Health and wellness benefits (as per policy).

• Employee recognition programs and career advancement pathways.

• Supportive team environment with mentoring and coaching.

Why Join SysTechCare Support?

At SysTechCare Support, we believe in empowering our employees with the tools, training, and encouragement they need to succeed. As part of a dynamic and people-centric company, you will be joining a team where your growth is valued, your work is appreciated, and your ideas matter. Whether you are just starting your career or looking to transition into the corporate world, we offer a welcoming environment and countless opportunities to develop professionally.

How to Apply

Ready to start your customer service career with a company that truly supports your journey?
Click the Apply Now button or send your updated resume to us with the subject line: Customer Service Associate Application.

Join SysTechCare Support and take the first step toward a brighter future in customer service!