Job Summary

SysTechCare Support is seeking a dynamic and customer-focused Floor Coordinator to oversee daily floor operations at our retail store. This role is essential in ensuring seamless in-store experiences, supporting the sales team, and maintaining high standards of visual merchandising and customer service. The ideal candidate will be organized, proactive, and passionate about retail management.

Key Responsibilities

• Monitor and manage daily floor operations to ensure efficient customer service and product placement.

• Supervise store associates and provide on-the-spot guidance to ensure adherence to company policies and standards.

• Address customer inquiries, concerns, and complaints professionally and promptly.

• Coordinate with inventory and visual merchandising teams to maintain stock levels and store aesthetics.

• Track sales performance, identify gaps, and assist in achieving sales targets.

• Ensure cleanliness, safety, and security of the retail floor.

• Assist in onboarding and training of new floor staff.

• Handle escalations and liaise with store management for issue resolution.

• Maintain up-to-date product knowledge and help educate the team accordingly.

Required Skills and Qualifications

• High School Diploma or equivalent (Bachelors degree in Retail Management or Business preferred).

• Strong interpersonal and leadership skills.

• Excellent communication skills in English (other regional languages a plus).

• Proficient in using basic POS systems and MS Office tools.

• Ability to multitask and manage priorities in a fast-paced retail environment.

• Strong sense of responsibility and attention to detail.

Experience

• Minimum 1-3 years of experience in retail or customer-facing roles.

• Experience in a supervisory or coordination role is highly preferred.

Working Hours

• 6 days a week with 1 rotational weekly off.

• Shift timings: 9:30 AM – 6:30 PM or 1:00 PM – 10:00 PM (rotational shifts based on store needs).

• Must be available on weekends and public holidays as needed.

Knowledge, Skills, and Abilities

• Solid understanding of retail store operations and sales floor coordination.

• Problem-solving mindset and ability to make quick decisions.

• Strong organizational and time-management skills.

• Ability to inspire and motivate a team under pressure.

• Basic knowledge of inventory, safety, and security procedures.

Benefits

• Competitive salary package with performance-based incentives.

• On-the-job training and career development support.

• Employee discounts on store products.

• Health & wellness benefits.

• Paid leave and holiday benefits.

• Opportunity to grow into a store management role.

Why Join SysTechCare Support?

At SysTechCare Support, we believe in delivering exceptional service and building lasting customer relationships. We foster a people-first culture that values collaboration, growth, and integrity. Joining our team means being part of a forward-thinking company that is committed to innovation in the retail sector and investing in its people.

How to Apply

If you are passionate about customer service and retail management, we would love to hear from you.
📧 Send your updated resume to us