Job Summary

SysTechCare Support is looking for enthusiastic and customer-focused individuals to join our dynamic team as Call Center Agents – Voice Process. This is an excellent opportunity for freshers who are eager to begin their career in customer service. As a Call Center Agent, you will be the first point of contact for our customers, assisting them with queries, resolving issues, and delivering a positive customer experience via voice-based communication.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner.

• Provide accurate information and support for product/service-related queries.

• Identify customer needs and provide timely resolutions.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Log customer interactions, process customer accounts, and file documents appropriately.

• Escalate unresolved issues to the appropriate departments when necessary.

• Meet daily/weekly call handling targets and customer satisfaction benchmarks.

Required Skills and Qualifications

• Minimum 10+2 (High School) qualification; graduation preferred.

• Excellent verbal communication skills in English and/or regional languages.

• Basic computer literacy – able to use CRM tools and input data accurately.

• Active listening and problem-solving abilities.

• Ability to stay calm and courteous during challenging conversations.

• Willingness to work in shifts, including weekends and holidays.

Experience

• Freshers are welcome.

• Previous experience in a call center or customer support role is a plus but not required.

Working Hours

• Rotational Shifts: Morning, Evening, and Night Shifts (depending on process).

• 6 days a week, 9 hours per shift including 1-hour break.

• Weekends and public holiday availability may be required.

Knowledge, Skills, and Abilities

• Strong customer focus with a commitment to resolving issues quickly and effectively.

• Good interpersonal skills and a collaborative attitude.

• Ability to multitask, prioritize, and manage time effectively.

• Willingness to learn new systems and processes.

• Understanding of call center performance metrics (AHT, CSAT, FCR).

Benefits

• Paid training and onboarding support.

• Performance-based incentives and bonus structure.

• Growth and promotion opportunities within the company.

• Work-from-home option for eligible candidates.

• Employee recognition programs and rewards.

• Health and wellness support.

Why Join SysTechCare Support?

At SysTechCare Support, we foster a work culture of inclusion, growth, and integrity. As a fresher, you will receive comprehensive training, mentorship, and a platform to build a lasting career in customer service. Our supportive environment empowers individuals to grow personally and professionally while delivering outstanding service to our clients.

How to Apply

If you are ready to start your career in a fast-paced and supportive call center environment, we want to hear from you!
👉 Apply Now by sending your updated resume to us with the subject line: Application for Call Center Agent – Voice Process.
Shortlisted candidates will be contacted for a virtual interview.