Job Summary

SysTechCare Support is looking for highly motivated and detail-oriented individuals to join our customer operations team as Junior Non-Voice Process Associates. This role is ideal for freshers or early career professionals eager to build a solid foundation in back-office support and online communication roles. As a Non-Voice Process Associate, you will be responsible for handling email, chat, and data entry tasks to support our clients business operations with accuracy and professionalism.

Key Responsibilities

• Handle customer queries and complaints via email, chat, and internal ticketing tools.

• Enter, verify, and update data accurately in company systems and databases.

• Perform regular quality checks and flag inconsistencies for resolution.

• Coordinate with cross-functional departments to resolve queries efficiently.

• Maintain a high level of confidentiality regarding client and company information.

• Follow predefined process workflows and adhere to SOPs and SLAs.

• Ensure timely and efficient completion of tasks with zero error tolerance.

• Escalate unresolved issues to the concerned team/manager when necessary.

• Participate in training sessions and team meetings for continuous process improvement.

Required Skills and Qualifications

• Minimum qualification: Higher Secondary Certificate (12th pass) or Graduation.

• Good typing speed with accuracy (Minimum 30–35 WPM).

• Excellent written communication skills in English.

• Strong attention to detail and ability to multitask.

• Basic computer proficiency and familiarity with MS Office tools (especially Excel and Word).

• Ability to understand and follow processes and instructions clearly.

• Comfortable working independently in a remote setup, if applicable.

Experience

• 0 to 1 year of experience in a BPO/Non-Voice Process/Data Entry or similar field.

• Freshers with strong communication and computer skills are encouraged to apply.

Working Hours

• Full-Time: 5 or 6 days a week based on project.

• Rotational Shifts (Morning/Evening/Night) or Fixed Shifts as per client requirements.

• Flexibility for weekends and holidays if required.

Knowledge, Skills, and Abilities

• Knowledge of data entry procedures, email etiquette, and CRM platforms is a plus.

• Ability to work under pressure and meet deadlines in a dynamic environment.

• Self-motivated, disciplined, and able to work in a team or independently.

• Basic understanding of customer service principles and practices.

• Open to learning and adapting to new tools and technologies.

Benefits

• Competitive salary with regular performance-based incentives.

• Paid training and skill development programs.

• Health insurance and other statutory benefits (as per company policy).

• Opportunity for career growth within the organization.

• Friendly and supportive work environment.

• Flexible remote work opportunities (where applicable).

Why Join SysTechCare Support?

At SysTechCare Support, we believe in investing in our people. Whether you are starting your career or looking to grow within a reputable and fast-growing company, this role provides the platform to develop technical and communication skills in a structured, supportive setting. Be part of a team where your contribution is recognized, and your professional growth is prioritized.

How to Apply

Interested candidates can submit their updated CV along with a brief cover letter explaining their interest in the role to  us
Or apply directly through our official career portal:
🌐 www.systechcare.com/careers