Job Summary

SysTechCare Support is seeking enthusiastic and articulate individuals to join our dynamic Customer Service team. As a Customer Service Representative, you will serve as the first point of contact for our valued customers, ensuring a positive experience through prompt, professional, and empathetic assistance. This role is perfect for fresh graduates or individuals looking to build a rewarding career in customer support within a fast-growing company that values learning, innovation, and teamwork.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner

• Resolve product or service-related issues by identifying the cause, selecting the best solution, and following up to ensure resolution

• Maintain detailed and accurate records of customer interactions using CRM systems

• Provide product and service information to customers and guide them through processes when needed

• Escalate complex queries to the appropriate departments while ensuring proper follow-through

• Maintain a high level of customer satisfaction and professionalism in all interactions

• Collaborate with internal teams to continuously improve customer experience

Required Skills and Qualifications

• Bachelors degree in any discipline (Final-year students may also apply)

• Excellent verbal and written communication skills in English

• Basic computer literacy and familiarity with MS Office and web-based tools

• Ability to multitask and remain calm under pressure

• Strong problem-solving abilities and attention to detail

• Customer-centric mindset with a genuine desire to help others

Experience

• No prior experience required – full training provided

• Prior experience in customer service, BPO, or a call center is a plus, but not mandatory

• Fresh graduates are encouraged to apply

Working Hours

• Full-time: 5 days a week (rotational shifts)

• Shift timings: Flexible between 9:00 AM to 9:00 PM IST

• Weekend availability may be required on a rotational basis

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices

• Empathy, patience, and the ability to remain courteous under pressure

• Quick learning and adaptability to new tools and processes

• Strong listening skills and the ability to handle objections tactfully

• Time management and organizational skills

Benefits

• Competitive salary package with performance-based incentives

• Paid training and continuous learning opportunities

• Work-from-home flexibility and remote onboarding

• Career advancement opportunities within the organization

• Supportive work environment with team-building activities

• Health and wellness benefits after probation (where applicable)

Why Join SysTechCare Support?

At SysTechCare Support, we believe in empowering our employees and creating a workplace where innovation and empathy drive everything we do. Whether you are just starting out or looking for your next challenge, you will find a supportive team, ample growth opportunities, and a mission-driven culture that celebrates excellence and customer satisfaction.

How to Apply

Interested candidates should send their updated CV/resume to us with the subject line Application – Customer Service Representative.
Alternatively, visit our careers page us to apply directly.

We thank all applicants for their interest, but only shortlisted candidates will be contacted.