Job Summary

SysTechCare Support is seeking enthusiastic and customer-focused individuals to join our team as Call Center Agents (Voice). This role is ideal for candidates who possess strong communication skills and enjoy helping others. You will be the first point of contact for customers, providing prompt, accurate, and professional assistance with queries, product/service information, and issue resolution via phone calls.

Key Responsibilities

• Handle inbound and outbound customer calls in a courteous and efficient manner.

• Address customer inquiries, complaints, and technical issues promptly and effectively.

• Maintain detailed records of customer interactions and transactions in CRM tools.

• Escalate complex problems to the appropriate departments when necessary.

• Meet and exceed daily, weekly, and monthly performance targets.

• Follow communication scripts, guidelines, and company procedures.

• Ensure customer satisfaction by providing high-quality support and resolution.

• Stay updated on product knowledge, process changes, and system enhancements.

Required Skills and Qualifications

• High school diploma or equivalent; bachelors degree preferred.

• Excellent verbal communication and listening skills in English.

• Basic computer proficiency including typing, navigating software, and using CRM tools.

• Ability to remain calm under pressure and handle customer interactions with empathy and professionalism.

• Willingness to work in a fast-paced, dynamic environment.

• Team player with a proactive attitude.

Experience

• Minimum 0–2 years of experience in a call center, customer service, or voice-based support role.

• Freshers with excellent communication skills are also encouraged to apply.

Working Hours

• Flexible shifts available: Morning, Afternoon, Night (depending on business needs).

• Weekend and holiday shifts may be required on a rotational basis.

• Full-time: 5 or 6 days a week, 8 to 9-hour shifts (including break).

• Part-time roles also available.

Knowledge, Skills, and Abilities

• Familiarity with customer support tools and CRM platforms is an advantage.

• Ability to multitask, prioritize, and manage time efficiently.

• Strong problem-solving and analytical abilities.

• Dependable, punctual, and detail-oriented.

• Strong interpersonal and conflict-resolution skills.

Benefits

• Competitive salary package with performance-based incentives.

• Paid training and career development programs.

• Flexible working hours and remote work opportunities.

• Health insurance and wellness support (as applicable).

• Positive and inclusive work environment.

• Employee recognition and reward programs.

Why Join SysTechCare Support?

At SysTechCare Support, we believe in empowering our people with the tools, training, and opportunities they need to succeed. As a growing leader in the tech support and customer care sector, we value innovation, dedication, and service excellence. Join a workplace that celebrates teamwork, embraces growth, and is committed to delivering exceptional customer experiences every day.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line: Application for Call Center Agent (Voice).
Alternatively, visit our careers page to submit your application online.