Job Summary

SysTechCare Support is seeking a detail-oriented and tech-savvy Non‑Voice Process Associate to join our fast-growing customer operations team. This role involves handling backend tasks such as data entry, email/chat support, and information verification, ensuring high-quality service delivery without direct voice interaction. Ideal candidates will be capable of multitasking in a fast-paced environment while maintaining a high level of accuracy and professionalism.

Key Responsibilities

• Handle inbound customer inquiries via email, chat, or internal ticketing systems.

• Perform accurate data entry, processing, and maintenance across various platforms.

• Identify and escalate priority issues to relevant departments in a timely manner.

• Monitor assigned queues and manage service requests efficiently.

• Review, verify, and process documentation and records.

• Maintain compliance with process and quality standards.

• Provide support to internal teams with administrative or process-related tasks.

• Meet or exceed daily/weekly productivity and accuracy targets.

Required Skills and Qualifications

• Proficiency in written English with excellent grammar and comprehension.

• Good typing speed (minimum 35–40 WPM) with high accuracy.

• Strong knowledge of MS Office Suite, particularly Excel, Word, and Outlook.

• Ability to work independently with minimal supervision.

• Exceptional attention to detail and time management.

• Basic understanding of customer service principles.

• Willingness to learn internal tools and adapt to new technology.

Experience

• Freshers are welcome to apply with proper training support provided.

• 1–2 years of experience in BPO/Non-Voice/Data Processing roles is an added advantage.

Working Hours

• Flexible Shifts available (Day/Night shifts based on project).

• Weekends Off / Rotational Week-Offs depending on client requirement.

• Remote and hybrid roles are open depending on location and experience.

Knowledge, Skills, and Abilities

• Sound knowledge of basic computer operations and email etiquette.

• Ability to handle confidential information with integrity.

• Excellent organizational and multitasking abilities.

• Strong analytical and problem-solving skills.

• Ability to collaborate with cross-functional teams in a remote setup.

• Capability to perform repetitive tasks with consistency and accuracy.

Benefits

• Competitive salary with performance incentives.

• Paid training and learning resources.

• Remote work opportunities and flexible scheduling.

• Professional development and career growth support.

• Employee recognition programs.

• Access to wellness and mental health support tools.

Why Join SysTechCare Support?

At SysTechCare Support, we believe in creating a workplace where growth, innovation, and people thrive together. We offer opportunities for all backgrounds to step into the tech-enabled workforce and grow in a supportive, collaborative environment. Whether you are just starting out or building your career, our commitment to work-life balance, inclusivity, and learning makes SysTechCare a place where you can succeed and stay motivated.

How to Apply

Interested candidates can submit their updated resume along with a brief cover letter to us with the subject line: Application for Non‑Voice Process Associate.
Shortlisted applicants will be contacted for an online assessment followed by a virtual interview.