Job Summary

As a Customer Support Specialist at CVS Health, you will serve as the frontline representative for one of the nations leading healthcare companies. This role is critical to ensuring a positive customer experience, supporting patients, members, and providers by addressing inquiries, resolving issues, and providing clear and compassionate communication. You will be responsible for delivering prompt, reliable, and exceptional support services aligned with CVS Healths commitment to care and excellence.

Key Responsibilities

• Respond to inbound calls, emails, and chats related to prescription refills, benefits, account questions, billing, and product inquiries.

• Provide accurate information about CVS Health products, services, and policies.

• Troubleshoot customer issues and escalate complex cases to higher-tier support or management when necessary.

• Update and maintain customer records in internal systems accurately.

• Deliver empathetic and solutions-focused assistance, ensuring high levels of customer satisfaction.

• Meet performance metrics such as call quality, resolution time, and customer satisfaction scores.

• Collaborate cross-functionally with other departments to address systemic concerns.

• Maintain compliance with HIPAA and CVS Health privacy policies at all times.

Required Skills and Qualifications

• High school diploma or GED (Bachelors degree is a plus).

• Strong verbal and written communication skills.

• Customer-focused with a calm, courteous, and professional demeanor.

• Proficiency with computers, CRM systems, and multitasking across applications.

• Ability to remain composed and effective under pressure.

• High attention to detail and problem-solving capability.

Experience

• Minimum 1 year of experience in a customer support, call center, or administrative role preferred.

• Healthcare, insurance, or pharmacy industry experience is a plus but not required.

• Freshers with excellent communication skills and a passion for customer service are encouraged to apply.

Working Hours

• Flexible shift options available (Morning, Afternoon, or Evening shifts).

• Weekday and weekend availability may be required depending on scheduling needs.

• Remote, home-based position with periodic team meetings and training.

Knowledge, Skills, and Abilities

• Familiarity with HIPAA guidelines and healthcare-related terminology (preferred).

• Strong organizational and documentation skills.

• Ability to quickly learn and adapt to new software and procedures.

• Self-motivated and capable of working independently with minimal supervision.

• Demonstrates empathy, active listening, and a desire to help others.

Benefits

• Competitive hourly pay and performance incentives.

• Health, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Paid time off, vacation days, and sick leave.

• Employee wellness programs and mental health support.

• Career advancement opportunities and professional training.

• Work-from-home convenience with equipment provided by CVS Health.

Why Join CVS Health?

At CVS Health, we are united around one common goal: helping people on their path to better health. When you join our team, you become part of a purpose-driven organization that values integrity, compassion, and innovation. You will be working in an inclusive environment that prioritizes both employee and customer well-being, with opportunities for growth and long-term career development.

How to Apply

To apply for the Customer Support Specialist role at CVS Health:

1. Visit our official careers page

2. Search for Customer Support Specialist – Remote

3. Submit your resume and complete the online application form.

4. Qualified candidates will be contacted via email for the next steps.