📝 Job Summary

At CVS Health, we are committed to improving lives and making healthcare more accessible and convenient. As a Part-Time Customer Service Representative, you will be the first point of contact for our valued members, patients, and providers. You will play a vital role in delivering exceptional service experiences through phone, email, or chat while representing CVS Health with professionalism and empathy.

This remote position is ideal for individuals who thrive in fast-paced environments, are passionate about helping others, and are seeking flexible work arrangements that support work-life balance.

🎯 Key Responsibilities

• Respond to inbound calls, emails, or chats from customers regarding prescription refills, order status, insurance claims, and benefits.

• Provide accurate information regarding products, services, and policies in a clear and friendly manner.

• De-escalate customer concerns and resolve issues efficiently while maintaining a positive experience.

• Document customer interactions accurately using CVS Healths internal systems.

• Follow up on open cases to ensure timely resolution and customer satisfaction.

• Collaborate with other departments when necessary to provide complete support.

• Uphold compliance with HIPAA and other regulatory requirements.

✅ Required Skills and Qualifications

• High School Diploma or equivalent required; some college coursework preferred.

• Strong communication skills, both written and verbal.

• Proficient computer and typing skills (minimum 30 WPM).

• Ability to multi-task in a fast-paced environment using multiple systems.

• Customer-focused mindset with a calm, empathetic approach.

• Must have access to a quiet, distraction-free home office setup.

📚 Experience

• Minimum of 6 months to 1 year of experience in a customer service or call center role preferred.

• Healthcare, pharmacy, or insurance experience is a plus but not mandatory.

• Experience using CRM tools or customer support software is desirable.

⏰ Working Hours

• Part-Time: 20 to 30 hours per week.

• Flexible shifts available between 8:00 AM to 10:00 PM EST, Monday through Saturday.

• Weekend availability may be required on a rotational basis.

• Ideal for students, parents, or individuals seeking a secondary income stream.

🧠 Knowledge, Skills, and Abilities

• Knowledge of basic healthcare or pharmacy terminology (a plus, but not required).

• Ability to remain professional under pressure and handle sensitive customer data.

• Fast learner with the ability to adapt to evolving policies and systems.

• Strong time management and problem-solving abilities.

🎁 Benefits

• Competitive hourly pay with performance-based incentives.

• Remote work flexibility with work-from-home support.

• Employee discounts on CVS products and pharmacy services.

• Access to online training, upskilling programs, and career advancement opportunities.

• Wellness support programs and virtual counseling services.

• Inclusive and diverse workplace culture.

🌟 Why Join CVS Health?

CVS Health is not just a pharmacy. We are a leading force in transforming healthcare and improving millions of lives each day. As part of our team, you will gain access to a purpose-driven culture, supportive colleagues, and opportunities to grow personally and professionally—all from the comfort of your home. If you are ready to contribute to meaningful change while enjoying flexibility and balance, CVS Health is the place for you.

📨 How to Apply

Interested candidates should apply online via the official CVS Health careers portal

Search for Customer Service Representative (Part-Time) and follow the instructions to submit your resume and complete the assessment process. Shortlisted applicants will be contacted for a virtual interview.