Job Summary

CVS Health is seeking a highly motivated and customer-focused Remote Customer Support Assistant to join our growing team. In this full-time role, you will serve as a frontline representative, assisting customers with inquiries related to our healthcare services, prescriptions, insurance, and general account concerns. Your ability to communicate effectively and empathetically will directly impact customer satisfaction and loyalty. As part of a collaborative and mission-driven organization, you will play a critical role in helping people on their path to better health—all from the comfort of your home.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.

• Assist customers in navigating CVS Health products, services, prescription refills, and insurance queries.

• Provide accurate information regarding policies, procedures, and services.

• Resolve customer issues efficiently and ensure follow-up for unresolved cases.

• Escalate complex or sensitive concerns to the appropriate internal teams.

• Maintain customer records by updating account information in internal systems.

• Meet performance standards in areas such as customer satisfaction, call handling time, and quality assurance.

• Adhere to CVS Healths data privacy, compliance, and service protocols.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Proficiency in using computers and navigating multiple systems simultaneously.

• Strong problem-solving and active listening abilities.

• Customer-first mindset with the ability to show empathy and patience.

• High attention to detail and ability to multitask in a fast-paced environment.

• Reliable internet connection and a distraction-free workspace.

Experience

• Minimum of 1 year of experience in customer service, call center, or administrative support role (preferred).

• Experience in the healthcare, retail, or insurance sector is a plus.

• Recent graduates with strong communication and tech skills are encouraged to apply.

Working Hours

• Full-time position: Monday to Friday, 9:00 AM – 6:00 PM EST

• Occasional weekend or evening shifts may be required based on business needs.

• Overtime opportunities available during peak periods.

Knowledge, Skills, and Abilities

• Familiarity with healthcare terminology, insurance processes, or pharmacy services (preferred but not mandatory).

• Ability to handle confidential information with integrity and professionalism.

• Proficiency in Microsoft Office Suite and customer relationship management (CRM) systems.

• Ability to work independently and collaborate virtually within a team structure.

Benefits

• Competitive salary and performance-based incentives.

• Full health, dental, and vision insurance coverage.

• 401(k) with company matching.

• Paid time off, including vacation, holidays, and sick leave.

• Employee discounts on CVS products and services.

• Access to professional development and career advancement opportunities.

• Work-from-home flexibility with full support and equipment provided.

Why Join CVS Health?

At CVS Health, we are more than a pharmacy—we are a health innovation company committed to improving the lives of millions. As a Remote Customer Support Assistant, you will be part of a compassionate and forward-thinking team that values inclusion, collaboration, and professional growth. We empower our employees to thrive while making a real difference in peoples health journeys. If you are passionate about helping others and ready to build a meaningful career, this is the role for you.

How to Apply

To apply for this opportunity:

1. Visit the official careers page

2. Search for Remote Customer Support Assistant (Full Time)

3. Click Apply Now and follow the application instructions

4. Upload your updated resume and cover letter highlighting your customer service experience

Join CVS Health and help us transform healthcare for all.