Job Summary

Progressive Technology is seeking proactive, detail-oriented, and customer-focused individuals to join our expanding support team as Online Chat Support Executives. In this fully remote position, you will provide real-time chat assistance to customers, ensuring fast and accurate responses to inquiries while maintaining a friendly and professional tone. This is a key role in delivering a seamless digital experience for customers across the United States. Whether you are just starting your career or looking for a flexible role in tech-enabled customer service, this opportunity offers a dynamic work environment with growth potential.

Key Responsibilities

• Respond to incoming customer queries via live chat, email, and web-based platforms.

• Resolve product or service-related questions efficiently and accurately.

• Troubleshoot issues using internal systems and escalate unresolved matters to the appropriate teams.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Document customer interactions clearly and concisely in the system.

• Collaborate with other departments to improve customer experience and product offerings.

• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction.

• Stay up to date on product knowledge, service features, and system updates.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelors degree is a plus.

• Excellent written English communication skills with impeccable grammar and spelling.

• Typing speed of at least 40 WPM with high accuracy.

• Proficiency in using chat systems, email platforms, and cloud-based support tools.

• Ability to multitask between different customer conversations and tools.

• Calm and composed demeanor, especially under pressure or when dealing with challenging customers.

• Self-motivated with strong time-management and organizational skills.

Experience

• Prior experience in customer service, call center, or chat support is preferred but not required.

• Freshers and entry-level candidates with strong communication skills are welcome to apply.

• Experience using CRM tools (e.g., Zendesk, Salesforce, Freshdesk) is advantageous.

Working Hours

• Flexible shifts available: Day, Evening, and Weekend rotations.

• Full-time: 35–40 hours per week.

• Candidates must be available to work within US time zones (EST, CST, MST, PST).

Knowledge, Skills, and Abilities

• Customer-first mindset with a dedication to problem-solving.

• Strong attention to detail and analytical thinking.

• Comfort working independently in a remote setting.

• Adaptable to changing workflows, tools, and customer expectations.

• Basic understanding of digital platforms and web navigation.

Benefits

• Competitive hourly pay with performance bonuses.

• 100% remote—work from the comfort of your home.

• Flexible scheduling options.

• Paid training and ongoing professional development.

• Health, dental, and vision insurance (for eligible employees).

• Paid time off and holiday benefits.

• Career advancement opportunities within a growing tech company.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering people through innovation and flexibility. We are committed to building a supportive, remote-first culture that values diversity, transparency, and growth. As part of our customer support team, you will be the voice of our brand and a key driver in helping us deliver world-class service—while enjoying the freedom and convenience of remote work.

How to Apply

Ready to join our dynamic remote team?
Submit your application online by clicking the Apply Now button below or send your resume and a brief cover letter to us.
Shortlisted candidates will be contacted for a virtual interview and typing assessment.