Job Summary

MNC JOBS INFO is seeking a skilled and customer-focused Remote Technical Support Agent to join our dynamic global team. This is an evening shift, work-from-home role where you will be responsible for providing timely technical assistance to customers across various regions. You will handle software and hardware inquiries, troubleshoot issues, guide users through technical solutions, and ensure exceptional customer satisfaction. This position is ideal for individuals who are tech-savvy, self-motivated, and enjoy solving technical problems while working remotely.

Key Responsibilities

• Provide first-line technical support to customers via chat, email, and remote access tools.

• Diagnose and troubleshoot software, hardware, and connectivity issues.

• Guide customers through step-by-step solutions or escalate complex cases to higher-level support.

• Document technical issues, solutions, and feedback in internal systems.

• Ensure timely follow-up on open tickets and maintain a high customer satisfaction rating.

• Collaborate with cross-functional teams to resolve recurring technical challenges.

• Stay updated on new product features, updates, and best practices to provide effective assistance.

Required Skills and Qualifications

• Proven experience in IT support, technical assistance, or help desk roles.

• Strong knowledge of Windows/Mac operating systems, common software applications, and network troubleshooting.

• Excellent verbal and written communication skills in English (additional languages are a plus).

• Ability to multitask, manage priorities, and work independently in a remote setup.

• Basic understanding of remote access tools and ticketing systems.

Experience

• Minimum: 1 year of technical support, helpdesk, or IT-related experience.

• Preferred: Experience in a remote support environment or international customer support.

Working Hours

• Evening shift (Flexible hours to accommodate global time zones).

• Typically 5 days per week, including occasional weekend coverage if required.

• Work-from-home with a stable internet connection and professional setup.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving abilities.

• Patience and empathy when assisting customers with technical concerns.

• Ability to follow processes and troubleshoot under minimal supervision.

• Familiarity with basic cybersecurity practices for remote support.

Benefits

• Competitive salary with potential performance-based incentives.

• 100% remote work with flexible evening shifts.

• Career growth opportunities within an international company.

• Paid training and access to ongoing learning resources.

• Supportive and collaborative global work environment.

Why Join MNC JOBS INFO

At MNC JOBS INFO, we pride ourselves on providing innovative career opportunities that connect talent with the best companies worldwide. By joining our team, you will:

• Work with a diverse team across multiple countries.

• Gain exposure to cutting-edge technology and global clients.

• Enjoy work-life balance with a remote-first approach.

• Build a long-term career in the ever-growing IT support sector.

How to Apply

If you are ready to start a rewarding career as a Remote Technical Support Agent, submit your updated resume and a brief cover letter highlighting your technical experience and availability. Shortlisted candidates will be contacted for an online assessment and interview.

Apply now and become part of a global team driving innovation and excellence in technical support!