Job Summary

Progressive Technology is seeking motivated and detail-oriented individuals to join our growing customer service team as Online Chat Support Representatives. This is a fully remote position, enabling you to work from the comfort of your home while delivering excellent support to our customers through live chat platforms. You will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and positive customer experience. No phone calls—just fast, friendly, and efficient online communication.

Key Responsibilities

• Respond promptly to customer inquiries via live chat and email channels.

• Assist customers with product or service-related questions and provide accurate information.

• Troubleshoot and resolve basic technical issues in a professional and courteous manner.

• Escalate complex queries to the appropriate team when necessary.

• Maintain high levels of customer satisfaction through efficient problem-solving and positive communication.

• Keep detailed records of customer interactions using the companys CRM system.

• Follow company guidelines, policies, and best practices for online communication.

• Collaborate with team members to ensure seamless customer support coverage.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong typing speed (minimum 35 WPM) with high accuracy.

• Basic computer literacy and comfort with web-based tools.

• Ability to multitask and manage multiple chat windows simultaneously.

• Strong problem-solving skills and a customer-first mindset.

• Ability to remain calm and professional under pressure.

• Self-motivated and disciplined with the ability to work independently.

Experience

• Previous customer service, chat support, or data entry experience preferred but not required.

• Freshers with strong communication skills are encouraged to apply.

Working Hours

• Flexible shifts available (Full-time and Part-time).

• Rotational shifts, including evenings, weekends, and holidays, depending on business needs.

• Option to choose preferred working hours for part-time roles.

Knowledge, Skills, and Abilities

• Proficiency in using live chat platforms, email, and CRM tools.

• Familiarity with e-commerce, technology services, or online platforms is an advantage.

• Strong attention to detail and ability to maintain confidentiality of customer data.

• Ability to adapt quickly to new software and processes.

Benefits

• 100% remote work – no commuting required.

• Competitive salary with performance-based incentives.

• Flexible work schedule to suit your lifestyle.

• Paid training and skill development opportunities.

• Friendly and supportive team environment.

• Career growth opportunities within the company.

Why Join

At Progressive Technology, we believe in empowering our employees with flexibility, growth, and a supportive work culture. You will be part of a dynamic team that values innovation, quality service, and a healthy work-life balance. Whether you are starting your career or looking for a stable remote opportunity, this role is designed to help you succeed.

How to Apply

If you are ready to start a rewarding career from home, send your updated resume to us with the subject line: Application – Online Chat Support. Shortlisted candidates will be contacted for an online assessment and interview.