Job Summary

Progressive Technology is seeking enthusiastic and customer-focused individuals to join our team as Live Chat Customer Support Representatives. This fully remote position offers the opportunity to provide real-time assistance to customers through online chat platforms, ensuring prompt resolution of queries while delivering an exceptional customer experience. If you have strong communication skills, attention to detail, and a passion for helping people, this role is an excellent way to build your career in customer support.

Key Responsibilities

• Respond to customer inquiries promptly through live chat platforms.

• Provide accurate information about products, services, and policies.

• Troubleshoot issues and escalate complex problems to the appropriate department.

• Maintain a positive and professional attitude while handling multiple chats simultaneously.

• Accurately record customer interactions and solutions in the system.

• Ensure customer satisfaction by resolving concerns effectively and efficiently.

• Collaborate with team members to improve support processes and service quality.

Required Skills and Qualifications

• Excellent written communication skills with strong grammar and typing speed.

• Strong problem-solving and multitasking abilities.

• Customer-first mindset with patience and empathy.

• Basic technical proficiency to navigate chat tools, CRM software, and knowledge bases.

• Ability to work independently in a remote environment.

• High level of accuracy and attention to detail.

Experience

• Entry-level applicants are welcome. Previous experience in customer support, call centers, or online chat roles is an advantage but not mandatory.

• Training will be provided to ensure success in the role.

Working Hours

• Flexible scheduling with both part-time and full-time opportunities available.

• Shifts may include evenings, weekends, and holidays based on business needs.

• Remote work allows you to manage your schedule in a comfortable home environment.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.

• Ability to handle multiple chat sessions simultaneously without compromising quality.

• Quick learner with the ability to adapt to new tools, processes, and updates.

• Strong organizational and time-management skills.

Benefits

• Competitive pay with performance-based incentives.

• Work-from-home flexibility with zero commute.

• Paid training and career development opportunities.

• Supportive team culture with ongoing coaching.

• Opportunities for career advancement within Progressive Technology.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our employees with the tools, training, and flexibility to excel in their roles. As a Live Chat Customer Support Representative, you will be at the forefront of delivering exceptional service, representing a company that values innovation, growth, and customer satisfaction. If you are looking for a rewarding career where you can grow professionally while working remotely, this is the perfect role for you.

How to Apply

Interested candidates are invited to submit their updated resume and a brief cover letter highlighting their communication skills and customer service experience.
Apply now through our careers page or email your application to us with the subject line: Live Chat Customer Support – Remote Application.