Job Summary

American Express is seeking a proactive, organized, and detail-oriented Virtual Assistant to join our remote team. This role is ideal for individuals who excel in providing administrative support, managing communications, and coordinating day-to-day operations from the comfort of their home. As a Virtual Assistant at American Express, you will play a key role in ensuring operational efficiency, enhancing productivity, and supporting various business functions to drive excellence in customer and internal services.

Key Responsibilities

• Provide comprehensive administrative support to executives and teams, including scheduling, calendar management, and email correspondence.

• Handle incoming calls, messages, and inquiries professionally and promptly.

• Assist in preparing reports, presentations, and other business documents.

• Coordinate meetings, virtual events, and travel arrangements when required.

• Maintain and update databases, records, and organizational files accurately.

• Conduct research and provide insights to support decision-making processes.

• Monitor deadlines and ensure timely completion of tasks and projects.

• Support internal teams by streamlining processes and providing operational assistance.

• Handle confidential information with discretion and professionalism.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.

• Comfortable using collaboration tools like Zoom, Microsoft Teams, or Slack.

• Attention to detail and problem-solving mindset.

• Ability to work independently, prioritize tasks, and meet deadlines.

• Professional demeanor and strong interpersonal skills.

Experience

• Minimum 1–3 years of experience in administrative support, virtual assistance, or related roles.

• Experience in handling executive-level support is a plus.

• Familiarity with the financial services industry is desirable but not mandatory.

Working Hours

• Flexible work-from-home schedule with core hours based on American Express operations.

• Occasional meetings or tasks may require adjustments to standard hours.

Knowledge, Skills, and Abilities

• Strong time management and task prioritization skills.

• Ability to adapt to changing priorities in a dynamic environment.

• High level of professionalism and discretion in handling sensitive information.

• Tech-savvy with the ability to quickly learn new software and tools.

• Collaborative mindset to support cross-functional teams.

Benefits

• Competitive compensation and performance-based incentives.

• Flexible work-from-home arrangement.

• Opportunities for professional development and training.

• Access to American Express wellness programs and resources.

• Inclusive and supportive company culture.

Why Join American Express

• Be part of a globally recognized company known for innovation, customer service, and employee satisfaction.

• Work remotely while making a meaningful impact on business operations and customer experiences.

• Opportunity to grow professionally and explore diverse career paths within the organization.

• Join a team that values collaboration, diversity, and work-life balance.

How to Apply

Interested candidates can submit their resume and a cover letter highlighting relevant experience via the official American Express careers portal or the provided application link. Ensure your application demonstrates your organizational, communication, and problem-solving abilities.