Job Summary

Houston Skilled Consultancy is seeking a Customer Chat Support Agent to join our growing remote support team in the Philippines. This role is ideal for individuals who are passionate about delivering excellent customer service, enjoy problem-solving, and thrive in a fast-paced virtual environment. You will be the first point of contact for our customers through chat-based communication, providing assistance, guidance, and solutions in a professional and empathetic manner.

Key Responsibilities

• Handle incoming customer inquiries via live chat, email, or messaging platforms in a timely and professional manner.

• Provide accurate information about products, services, and company policies.

• Resolve customer issues efficiently while maintaining a positive customer experience.

• Escalate complex cases to higher-level support teams when necessary.

• Maintain detailed and organized records of customer interactions.

• Collaborate with team members to improve processes and enhance customer satisfaction.

• Follow standard operating procedures and ensure adherence to company guidelines.

• Provide feedback on recurring customer issues to help improve overall service quality.

Required Skills and Qualifications

• Excellent written English communication skills with a strong command of grammar and spelling.

• Strong customer service orientation with the ability to remain calm under pressure.

• Proficient computer literacy and fast typing speed (minimum 40 wpm preferred).

• Ability to multitask between multiple chat windows and tools.

• Reliable internet connection and a quiet workspace suitable for remote work.

• Self-motivated and capable of working independently with minimal supervision.

Experience

• Fresh graduates and entry-level candidates are welcome to apply.

• Previous experience in customer service, chat support, or virtual assistance is an advantage.

• Experience using CRM systems or helpdesk software (e.g., Zendesk, Freshdesk, Intercom) is a plus.

Working Hours

• Flexible shifts available (Day or Night depending on client region).

• Full-time or part-time positions available.

• Must be willing to work on weekends or holidays if required by project needs.

Knowledge, Skills, and Abilities

• Excellent interpersonal and problem-solving skills.

• Attention to detail and commitment to accuracy.

• Ability to handle repetitive tasks while maintaining enthusiasm.

• Adaptability to new tools and systems.

• High sense of professionalism, integrity, and confidentiality.

Benefits

• Competitive monthly salary based on experience and performance.

• Work-from-home flexibility with long-term remote opportunities.

• Paid training and career growth programs.

• Internet allowance and performance-based incentives.

• Supportive and collaborative remote work culture.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe in empowering our remote professionals with meaningful work, a flexible environment, and opportunities for continuous development. You will be part of a diverse and supportive global team dedicated to delivering top-notch customer service and creating positive customer experiences.

How to Apply

Interested candidates can apply by sending their updated resume and a short cover letter highlighting their relevant experience to us with the subject line Customer Chat Support Agent – Philippines.
Shortlisted candidates will be contacted via email for the next steps in the recruitment process.