Job Summary

Houston Skilled Consultancy is looking for a dedicated and customer-focused Chat Support Executive to join our E-Commerce clients remote support team in the Philippines. This role is ideal for individuals who enjoy helping customers, have strong written communication skills, and are comfortable working in a fast-paced online retail environment. You will be responsible for providing real-time chat assistance to customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience—all from the comfort of your home.

Key Responsibilities

• Provide prompt and professional responses to customer queries via live chat and email.

• Assist customers with product inquiries, order tracking, returns, refunds, and payment concerns.

• Maintain a thorough understanding of the companys e-commerce platform, products, and policies.

• Collaborate with internal departments (such as logistics, sales, and technical support) to resolve complex issues efficiently.

• Document customer interactions accurately in the CRM system.

• Identify recurring customer concerns and suggest process improvements to enhance customer satisfaction.

• Meet or exceed daily and weekly performance metrics, including response time, resolution rate, and customer satisfaction score.

• Uphold company standards for professionalism, empathy, and customer care in all interactions.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Strong attention to detail, grammar, and tone when engaging with customers.

• Ability to multitask efficiently while handling multiple chat conversations simultaneously.

• Customer-oriented mindset with a calm, patient, and problem-solving attitude.

• Good understanding of basic e-commerce operations, including orders, shipments, and returns.

• Proficiency with computers, chat tools, and CRM systems.

• Reliable internet connection and a quiet home workspace suitable for remote work.

Experience

• Minimum 1 year of experience in customer service, chat support, or e-commerce support preferred.

• Fresh graduates with strong communication and customer service skills are encouraged to apply.

Working Hours

• Full-time position with rotational shifts, including weekends and holidays (24/7 operation).

• Flexible scheduling options available for qualified candidates.

Knowledge, Skills, and Abilities

• Knowledge of online shopping platforms and customer engagement practices.

• Strong time management and organizational skills.

• Ability to adapt quickly to new tools, technologies, and workflows.

• Positive attitude, resilience, and commitment to providing excellent customer service.

Benefits

• Competitive salary package with performance incentives.

• Work-from-home setup with company-provided tools (where applicable).

• Paid training and skill development programs.

• Health and wellness benefits (after probation).

• Career growth opportunities in customer service and e-commerce management.

• Supportive and inclusive remote work culture.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe in empowering professionals to thrive in remote careers. You will work with leading e-commerce brands, receive consistent professional training, and enjoy the flexibility of working from home. Our supportive environment, global exposure, and commitment to employee well-being make this an excellent opportunity to grow your career in customer service and online business.

How to Apply

Interested candidates can apply by sending their updated resume and a short cover letter highlighting their experience in customer service or e-commerce support to us.
Please include the job title Chat Support Executive – E-Commerce (Philippines) in the subject line.