Job Summary

Chewy, one of the nations leading online retailers for pet products, is looking for a passionate and customer-focused Customer Service Representative (Remote in Hollywood, FL) to join our dedicated support team. In this role, you will serve as the friendly and reliable voice of Chewy, assisting customers with orders, product inquiries, shipping details, and account management. Your goal is to ensure every interaction reflects Chewys commitment to exceptional service and our love for pets and their people.

This is an exciting remote opportunity for individuals who enjoy solving problems, building rapport, and delivering top-notch support to our valued customers while working from the comfort of home.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional and empathetic manner.

• Provide accurate information regarding orders, billing, returns, and shipping details.

• Resolve issues efficiently while maintaining a high level of customer satisfaction.

• Document and update customer interactions in Chewys CRM system.

• Escalate complex cases to the appropriate departments as necessary.

• Assist customers with product recommendations and personalized shopping guidance.

• Demonstrate strong problem-solving skills to ensure quick and effective resolutions.

• Uphold Chewys customer-first values in every communication.

Required Skills and Qualifications

• High school diploma or GED required; associate or bachelors degree preferred.

• Excellent written and verbal communication skills.

• Strong computer literacy and ability to navigate multiple systems simultaneously.

• Empathetic listener with a customer-oriented mindset.

• Ability to multitask and stay organized in a fast-paced environment.

• Reliable internet connection and quiet workspace suitable for remote work.

• Flexibility to work evenings, weekends, and holidays as needed.

Experience

• 1–2 years of experience in customer service, preferably in an e-commerce, retail, or call center environment.

• Experience working remotely or using virtual collaboration tools is an advantage.

• Familiarity with CRM systems (such as Salesforce or Zendesk) is a plus.

Working Hours

• Full-time position with flexible scheduling options.

• Shifts may include evenings, weekends, and holidays to meet customer needs.

• Must be available to work between 8:00 AM and 11:00 PM (EST) based on assigned schedule.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and ability to build rapport quickly.

• Keen attention to detail with a problem-solving attitude.

• Ability to work independently while being part of a supportive virtual team.

• Adaptability to new technologies, systems, and processes.

• Enthusiastic and patient approach to handling diverse customer concerns.

Benefits

• Competitive hourly pay with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) with company match.

• Paid time off, holidays, and pet bereavement leave.

• Employee discounts on Chewy products.

• Career growth and internal mobility opportunities.

• Work-from-home setup with company-provided training and support.

Why Join Chewy

At Chewy, we are more than just an online retailer—we are a community built around compassion, innovation, and dedication to improving the lives of pets and pet parents. Joining our team means becoming part of a culture that values empathy, collaboration, and personal growth. You will work with passionate individuals who truly care about customer happiness and making a meaningful difference in the pet industry.

How to Apply

If you are ready to bring your enthusiasm for helping others to a company that values pets as family, apply now at Chewy Careers and submit your application for the Customer Service Representative (Remote in Hollywood, FL) role.

Join Chewy today — where every interaction helps make the world a better place for pets and their people!