Company: Amazon Pharmacy
Location: Remote (Arizona)
Job Type: Full-Time
Pay Range: $39,520 – $52,728 yearly (based on location and experience)

About the Role

Amazon Pharmacy is expanding its remote clinical support team and is hiring a Certified Pharmacy Technician based in Arizona. This role focuses on helping customers access medications easily, understand prescription orders, and receive ongoing support for better health outcomes. You will work in a non-retail, professional environment with a business-casual culture, supporting patients via phone, chat, and digital communication tools.

What You will Do

• Understand and follow Amazon Pharmacy policies, procedures, and services

• Communicate with medical providers to request new or updated prescriptions and verify accuracy of information

• Maintain knowledge of pharmacy regulations and compliance guidelines across multiple states

• Handle confidential customer information with professionalism

• Provide high-quality patient support in a fast-paced environment

• Collaborate with pharmacy staff to ensure smooth prescription processing and customer satisfaction

• Work flexible shifts, including possible weekends or nontraditional hours

Customer Support Responsibilities

• Answer inbound calls and chats from patients and internal Customer Care representatives

• Assist customers with prescription status updates, account adjustments, order issues, and website navigation

• Troubleshoot insurance claim questions, coordinating with billing teams when needed

• Resolve customer concerns directly or escalate to a pharmacist when clinical input is required

• Make outbound follow-up calls as needed, including urgent cases

• Serve as a point of contact for technology or system outage updates

Support for Customer Care Team

• Take escalated calls and provide clear resolutions

• Offer guidance and feedback to customer service representatives

• Assist with workflow issues and maintain performance metrics

Basic Qualifications

• Active, unrestricted Arizona Board of Pharmacy license (Technician, Trainee, or Assistant)

• High school diploma or GED

• 6+ months navigating computer and web-based applications

• Ability to multitask using phone and computer systems simultaneously

Preferred Qualifications

• National certification (PTCB or NHA)

• 1+ year of customer service or call center experience

• Strong communication skills, written and verbal

• Proven teamwork and collaboration skills

• Experience resolving technical issues

• Prior work experience in a pharmacy environment

• Ability to work efficiently under pressure while maintaining quality standards

Why Work at Amazon Pharmacy

Amazon is an equal opportunity employer that values an inclusive and accessible workplace. Employees may receive competitive compensation along with possible equity, sign-on bonuses, and a comprehensive benefits package.

Candidates seeking accommodations during the hiring process can request assistance via Amazons support channels.