Job Summary

Progressive Technology is seeking dedicated and customer-focused individuals to join our Remote Customer Care team. As a Customer Care Specialist, you will serve as the first point of contact for customers, providing prompt assistance, resolving inquiries, and ensuring exceptional service through every interaction. This entry-level friendly position includes free training, making it an excellent opportunity for candidates looking to start or expand their customer service career. You will work entirely from home, supporting customers through email, chat, and phone channels.

Key Responsibilities

• Respond to customer inquiries professionally through phone, email, and chat.

• Provide accurate information regarding products, services, and account details.

• Troubleshoot common issues and escalate complex cases when necessary.

• Document customer interactions clearly and accurately in the system.

• Maintain a high level of courtesy, empathy, and service quality at all times.

• Follow company procedures, guidelines, and quality standards.

• Collaborate with team members and supervisors to improve customer experience processes.

• Meet performance metrics including response time, customer satisfaction, and productivity.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Strong customer-service mindset with the ability to remain calm under pressure.

• Basic computer and typing proficiency.

• Ability to multitask, prioritize, and manage time effectively in a remote environment.

• High attention to detail and problem-solving ability.

• Reliable internet connection and a quiet workspace.

• Ability to learn new tools and systems quickly during training.

Experience

• No prior experience required — free training will be provided.

• Candidates with previous customer support, BPO, call center, or hospitality experience are encouraged to apply.

Working Hours

• Full-time and part-time shifts are available.

• Flexible scheduling options across weekdays and weekends.

• Must be available to work in a remote environment with consistent attendance.

Knowledge, Skills, and Abilities

• Understanding of basic customer care principles.

• Ability to build rapport and handle difficult conversations professionally.

• Willingness to adapt to new processes, tools, and performance standards.

• Ability to work independently while staying connected with remote teams.

• Strong organizational and follow-up skills.

Benefits

• Competitive weekly pay.

• 100% remote position—work from the comfort of your home.

• Free professional training and onboarding.

• Opportunities for career growth and promotions.

• Supportive team culture and continuous coaching.

• Performance bonuses and incentives (role-dependent).

Why Join Progressive Technology?

Progressive Technology is a fast-growing leader in digital support services, committed to building a diverse, inclusive, and high-performing workforce. We invest in your development through structured training programs and provide the flexibility of remote work. Join us and become part of a team that values innovation, collaboration, and excellence in customer care.

How to Apply

Interested candidates can submit their application by sending their updated resume and contact details through our online career portal or recruitment email. Short-listed applicants will be contacted for an initial virtual interview and training schedule.