Job Summary

We are seeking a highly motivated and compassionate Telehealth Patient Support Representative to join our remote team in Germany. In this role, you will be the first point of contact for patients seeking telehealth services, providing guidance, support, and personalized assistance to ensure a seamless healthcare experience. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication skills, and has a strong commitment to patient satisfaction and healthcare excellence.

Key Responsibilities

• Serve as the primary point of contact for patients via phone, email, or live chat, assisting with scheduling, inquiries, and telehealth service navigation.

• Provide patients with clear instructions for telehealth appointments, documentation requirements, and follow-up procedures.

• Address patient concerns with empathy, professionalism, and timely resolution, ensuring high levels of patient satisfaction.

• Collaborate with healthcare providers and internal teams to coordinate care and resolve any patient issues.

• Maintain accurate and confidential patient records, adhering to data privacy and compliance regulations.

• Identify opportunities to improve patient experience and contribute feedback to management.

• Stay updated on telehealth policies, procedures, and technology systems to provide accurate guidance.

Required Skills and Qualifications

• Fluent in German and English (written and spoken).

• Excellent verbal and written communication skills.

• Strong interpersonal skills with the ability to handle sensitive situations with empathy and professionalism.

• Proficient with computer systems, telehealth platforms, and Microsoft Office Suite.

• Ability to multitask and manage time efficiently in a remote work environment.

• Problem-solving skills with attention to detail.

Experience

• Minimum of 1–2 years of experience in customer service, patient support, healthcare administration, or a related field.

• Experience in telehealth or remote healthcare support is a strong advantage.

Working Hours

• Full-time remote role with flexible hours.

• Availability may be required during core business hours in Germany.

• Occasional overtime may be required to meet patient needs.

Knowledge, Skills, and Abilities

• Strong understanding of telehealth practices, patient care workflows, and healthcare terminology.

• Ability to maintain confidentiality and comply with GDPR and healthcare privacy regulations.

• High level of professionalism and emotional intelligence.

• Self-motivated and comfortable working independently while contributing to team goals.

Benefits

• Competitive salary with performance-based incentives.

• Remote work with flexible scheduling options.

• Comprehensive training and professional development opportunities.

• Paid time off, sick leave, and wellness programs.

• Supportive, collaborative work culture.

Why Join

• Be part of a rapidly growing telehealth company making a positive impact on patient care.

• Work in a flexible, fully remote environment while contributing to innovative healthcare solutions.

• Collaborate with an experienced, supportive team dedicated to excellence and patient satisfaction.

How to Apply

Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and motivation for applying. Applications should be sent to us.