Job Summary

Progressive Technology is seeking a dedicated and customer-focused Inbound Call Handler – Remote Support Agent to join our growing virtual support team. This role is ideal for individuals who excel in communication, problem-solving, and delivering exceptional customer service in a fast-paced, remote environment. As the first point of contact for customers, you will handle incoming inquiries, provide accurate information, and ensure a seamless customer experience.

Key Responsibilities
Handle a high volume of inbound customer calls in a professional and courteous manner
Provide accurate information regarding products, services, and policies
Resolve customer inquiries, complaints, and issues efficiently
Document all customer interactions in the CRM system
Escalate complex issues to the appropriate department when necessary
Maintain a high level of customer satisfaction and service quality
Follow company guidelines, scripts, and compliance standards
Meet performance metrics such as call handling time, resolution rate, and customer satisfaction scores
Required Skills and Qualifications
High school diploma or equivalent (Bachelors degree preferred)
Excellent verbal and written communication skills
Strong active listening and interpersonal abilities
Basic computer proficiency and familiarity with CRM systems
Ability to multitask and manage time effectively
Strong problem-solving and decision-making skills
Quiet, distraction-free home workspace with reliable internet connection
Experience
Minimum 1–2 years of experience in a call center, customer service, or support role
Experience in remote or work-from-home environments is an advantage
Familiarity with handling inbound customer queries and complaint resolution
Working Hours
Flexible work-from-home schedule
Availability to work in shifts, including weekends and holidays if required
Full-time and part-time opportunities available depending on business needs
Knowledge, Skills, and Abilities
Strong customer service orientation with a positive attitude
Ability to remain calm and professional under pressure
Adaptability to new tools, systems, and processes
Attention to detail and accuracy in data entry
Ability to work independently and as part of a remote team
Basic technical troubleshooting knowledge is a plus
Benefits
Competitive salary with performance-based incentives
Work-from-home flexibility
Paid training and continuous professional development
Health and wellness benefits (as applicable)
Opportunities for career growth and internal promotions
Supportive and inclusive work environment
Why Join Progressive Technology

At Progressive Technology, we believe in empowering our employees with the tools and flexibility they need to succeed. You will be part of a forward-thinking organization that values innovation, teamwork, and customer satisfaction. We provide a dynamic remote work culture where your contributions are recognized and your career growth is supported.

How to Apply

Interested candidates are encouraged to submit their updated resume along with a brief cover letter highlighting their relevant experience. Shortlisted applicants will be contacted for a virtual interview process.

Join Progressive Technology and become part of a team that is redefining remote customer support excellence.